News · Billing and credits
Starlink names the only WhatsApp number it uses for payment links, and says support is never paid
Starlink’s phishing article (edited Oct 20, 2026) lists the only ways it sends payment links; an Aug 26 article says support never costs “$5 or otherwise”.
Billing and credits
- Event
- Oct 20, 2026 (phishing article); Aug 26, 2026 (support article)
- Published
2025 copies: no list of payment-link channels → Oct 20, 2026: payment links from three named channels
The short answer
- What did Starlink add about payment links?
- Starlink’s phishing article now says a past-due payment link comes only by WhatsApp from +1 555 821 7702, by email to the address on your account, or from Starlink Support, and that
Starlink will never unsolicitedly request payment through a third-party vendor or website.
A separate article created Aug 26, 2026 says callers are never askedto pay any amount—$5 or otherwise—to get help, open a ticket, or be transferred to a human representative.
- When did the articles change?
- Phishing article modified Oct 20, 2026; archived copies from Jun 10 and Dec 15, 2025 don’t have the payment-link list. Support article created Aug 26, 2026. We read both on Oct 29 and Nov 2, 2026.
- Who should watch for these messages?
- Everyone waiting for the referral credit, and anyone who gets a message about a Starlink payment, credit or reward.
- What should you do with a message about your reward?
- The $100 never involves paying anything or answering a message: it’s added in your Starlink account, and cash goes through a Stripe setup you start yourself on starlink.com. Ignore
claim your credit
messages. Reach support only through your Starlink account or the contact details on Starlink’s own help center. - How is the reward still paid?
- How the reward is paid: account credit by default, or cash through Stripe where your account offers it.
Source
- Phishing or suspicious emails or texts claiming to be from Starlink (Starlink help center) Starlink
A real WhatsApp message comes only from +1 555 821 7702.
- Customer support is never a paid service (Starlink help center) Starlink
Starlink never charges for customer support.
- Contact Starlink Customer Support (Starlink help center) Starlink
Call (24/7): 888-GO-STARLINK (888-467-8275)
- Phishing article, Wayback Machine copy of Jun 10, 2025 Web archive
Red flags while you wait for the $100
A message asking you to pay, buy a gift card, share a card PIN or a login to release
a credit; a support
line that charges a fee to reach a person; a payment link from any WhatsApp number other than the one Starlink names; an email about your Starlink account from a domain other than @starlink.com (Starlink notes that e-invoice and installer partners use their own company names).
Where these facts come from
- Phishing or suspicious emails or texts claiming to be from Starlink · support article on starlink.com Starlink
- Customer support is never a paid service · support article on starlink.com Starlink
- Contact Starlink Customer Support · support article on starlink.com Starlink
- Does Starlink have a referral program? · support article on starlink.com Starlink